To obtain an Individual Identification Number (IIN), Russian citizens must have a valid international passport. This service is not available for Russian internal passports.
Step 1. Submitting documents to the Public Service Center
- Contact any Public Service Center (PSC) in Kazakhstan.
- Provide your passport and your Kazakhstani phone number (you will receive a tracking number and an SMS notification about your application's readiness).
- Processing time: 1–2 business days. State fee: 0 tenge.
Step 2. Legalization of the SIM card with the operator
Since the SIM card was initially purchased without an IIN, it must be legally linked to the received number, otherwise cellular communications will be blocked.
- After receiving your IIN, contact the official office of your mobile operator (Beeline, Kcell, Tele2).
- Provide your passport and new IIN. The operator will enter your information into the IMEI code database and assign the number to you.
Stage 3. Registration with the BMG and issuance of an electronic digital signature
An electronic digital signature (EDS) is required for further activities of the LLP.
- Method 1 (Online): Install the eGov Mobile. Enter your IIN and phone number, and complete video verification (Digital ID). The system will automatically add you to the Mobile Citizen Database (MCD) and issue an electronic digital signature to your smartphone.
- Method 2 (Offline): If biometrics fail, contact the PSC with a flash drive. An employee will link your number to the BMG and save the digital signature keys to the flash drive.
